Refund and Returns Policy

Overview

At NOW Pharmacy, we strive to provide high-quality products and exceptional service. If you are not satisfied with your purchase, please review our Refund and Returns Policy to understand your options. This policy applies to all purchases made online or in-store.

1. General Return Policy

We offer a 30-day return policy for most products. To be eligible for a return, the item must meet the following criteria:

• The product must be unused, unopened, and in its original packaging.
• The product must be returned within 30 days from the date of purchase.
• You must have a receipt or proof of purchase.

2. Non-Returnable Items

For reasons of health and safety, certain items cannot be returned, including:

• Prescription medications (unless there is a dispensing error or damage).
• Opened or used health and personal care items.
• Gift cards.
• Products marked as "final sale" or "non-returnable" at the time of purchase.

3. Return Process

To return an item, follow these simple steps:

1. Contact Customer Service: Reach out to our customer support team at info@nowpharmacy.com to request a return.
2. Provide Proof of Purchase: Ensure you have your receipt or order confirmation email.
3. Return Shipping: If you are returning a product by mail, you will be responsible for shipping costs unless the return is due to a mistake on our part (e.g., a damaged or incorrect item).
4. Return Location: If returning in person, visit our store at during business hours. We recommend bringing your receipt and the original packaging.

4. Refund Process

Once your return is approved, we will process your refund:

• Refund Method: Refunds will be issued to the original payment method (credit/debit card, PayPal, etc.).
• Processing Time: Refunds typically take 5-7 business days to process, depending on your payment method.
• Partial Refunds: If the returned product is not in its original condition or has been damaged, we reserve the right to issue a partial refund.

5. Exchange Policy

If you receive a defective or incorrect item, you may request an exchange. To exchange an item:

• Request an Exchange: Contact our customer service team at info@nowpharmacy.com with your order details.
• Exchange Timeframe: Exchanges must be requested within 30 days from the date of purchase.

6. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately:

• Email us at info@nowpharmacy.com with your order number and a description of the issue.
• We may ask for photographs of the damaged product to expedite the process.

We will either issue a full refund or send a replacement product at no additional charge, depending on your preference.

7. Cancellations

You may cancel an order if it has not been shipped. To cancel an order:

• Contact our customer service team as soon as possible.
• If the order has already been shipped, you will need to follow our return process.

8. Special Exceptions

In some cases, we may not accept returns or refunds, including:

• Sale Items: Sale or clearance items are final and cannot be returned unless defective.
• Prescription Medications: Prescription medications cannot be returned or exchanged, except in the case of an error or damage.

9. Contact Us

If you have any questions about our Refund and Returns Policy, or need assistance with a return or refund, please contact our customer support team:

• Email: info@nowpharmacy.com